FAQ

Where do you ship?

We ship worldwide!

Where is my order?

We aim to have all orders shipped between 2-3 working days, shipping in the UK can take between 3-5 days and outside the UK can take up to 20 days depending on destination. We ask that you leave at least 25 days before contacting us about an order you haven't recieved.

What is the returns policy?

If you are unhappy with our product we accept returns within 28 days of delivery, once we have the item back we'll process the refund as long as the items are in the same condition as you received them, and still have their hygiene seals in place.

If your items have been received broken or open, then please email us at glistencosmetics@outlook.com with a photo and we'll get replacements sent out to you right away.

Who can I contact if I have questions about order status or returns and refunds?

You can email us at glistencosmetics@outlook.com and we aim to respond within 2 working days.