Do you ship internationally?
We ship worldwide!
Do you track delivery?
You can select a tracking option for delivery if you wish. It costs more, but this way you will get a tracking number with your shipment. Standard shipping does not come with tracking.
Where is my order?
We aim to have all orders shipped between 2-3 working days, shipping in the UK can take between 3-5 days and outside the UK can take up to 20 days depending on destination. We ask that you leave at least 25 days before contacting us about an order you haven't received.
What is the returns policy?
If you are unhappy with our product we accept returns within 28 days of delivery, once we have the item back we'll process the refund as long as the items are in the same condition as you received them.
If your items have been received broken or open, then please email us at firstname.lastname@example.org with a photo and we'll get replacements sent out to you right away.
Please read our returns policy page for more details!
Who can I contact if I have questions about order status or returns and refunds?
You can email us at email@example.com and we aim to respond within 2 working days.
Are you cruelty free and vegan?
We are! None of our products are tested on animals, or have any animal product in them. We are certified by PETA.
Are your glitters biodegradable?
Yes! All glitters and gels on this website are made from Cellulose which is biodegradable in all environments including marine.
Are your glitters eye safe?
Glitters on this website have been approved safe for cosmetics by EC Regulation 1223/2009 and FDA Title 21 CFR, the chunkier ones are safe but we do ask to go careful when applying close to the eye, although not specifically specified within any cosmetic regulations, the cosmetic industry applies a self-imposed limit of maximum 150mirons (006 size) to cosmetic particles used around the eyes.
What does pre-order mean?
It means we are awaiting stock from our supplier, as soon as we have this stock we will fulfill the order.
Why are we doing pre-orders?
As some of you may or may not know, we're an indie brand. I work alone most days, I do have help somedays but since this lockdown I've been working all on my own. Pre-orders help me understand the demand for products and allow me to order things quickly and in the right quantities from my supplier. Sometimes it's really hard to know how popular a product is going to be and over ordering can be an issue for indie brands as we don't want to hold onto stock that wont budge.
How long will my pre-order take?
On the product page for each item you pre-order there is a date stating the estimated date of dispatch. If you have pre-ordered several items we will wait for all items to be in stock before dispatching.
If I order an item that isn't on pre-order with a pre-ordered item will they come together or separately?
Together - unless you message us and pay extra for shipping. We will generally not ship your order in parts just as it's not very environmentally friendly.
If I pre-order will the money be taken straight away?
Yes. It will be as if it was a normal order, but it will have a much longer processing time.
My order still says 'processing' even though I have had a shipping notification?
This is an issue I am currently trying to sort, once you have your shipping notification your order has been shipped. There is currently an issue where my system isn't updating. I am sorry for this.
What is Glisten Cosmetics biodegradable glitter made from?
Our biodegradable glitter is made from a certified compostable film (cellulose film mostly eucalyptus trees) from sustainably sourced FSC plantations. This means it has passed the official requirements for compostability, adhering to European (EN13432) and American (ASTM D6400) standards.
It's non toxic, free of heavy metals and approved for cosmetic use. The film is sustainably sourced, there are no genetically modified materials or materials obtained from genetically modified organisms.
Will it biodegrade before I use it?
Our biodegradable glitter is very stable and will not biodegrade on the shelf. Biodegradation will only be initiated in a soil, compost or waste-water environments where micro-organisms are present.
Is Glisten Cosmetics suitable for vegans?
Yes, 100%. It is also 100% cruelty free and we are certified by PETA.
How long does it take to biodegrade?
The rate of degradation is determined by the size of the glitter, but will biodegrade in a matter of days. It is designed to break down in the sewage system (Microorganisms metabolise it) and very little, if any, will reach the oceans. It will breakdown in oceanic environments and soil/compost.
Is your glitter antimony free?
Our biodegradable glitter contains lower levels of heavy metals than plastic glitter and no detectable antimony. No antimony is used in the production process.
What makes biodegradable glitter better than plastic glitter?
So not only is it eco-friendly, and stops us filling our oceans with micro plastics. It is a lot safer to use on the face than plastic glitter, due to it being of cosmetic grade. It’s also 30-40% softer than plastic glitter, so you can hardly feel it!